Refund policy

Returning an item to us

To return an item or order please do so using the postal or courier service of your choice to the below address:
 
RETURNS Dept.
Nicholson Online Ltd
20 Hartburn Lane
Stockton-on-Tees
TS18 3QH
United Kingdom
 
Please return the item(s) packaged with a copy of your order invoice stating the reason for return.
 

We are pleased to be able to offer a refund of your purchase (at your discretion), within 30 days of you receiving it. We will extend this period for International Customers where returned items are held up in transit.

We do not provide free returns. You need to cover the cost of returning the item to us. We recommend using a tracked delivery service to return goods, to ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.

Refunds for goods will be made against the original method of payment used to buy them.

Refunds will be made for the cost of the goods only - not any shipping charges. Unless products are deemed faulty. We do not offer exchanges. If you want to use the amount you have paid for another item in our store, we will refund you for the item you return to us and ask you to place a new order for the replacement item.

Any free gifts or special offer items included in the original order must be returned in order to receive a full refund. If the items involved in the offer are not returned then the cost will be deducted from the refunded amount.

Goods that are returned for refund should be in the same condition as they were received by you. All tags should still be attached to the item, with packaging, neatly presented, free of any marks, other contaminants. We also reserve the right to refuse a return if the items are received if the items aren't in a resalable condition.